Unfortunately we are not able to detect this issue on our end at the moment. We have tested your site/account from several locations and it opens at the moment immediately. It is very likely that this issue was temporary.
If you are experiencing this problem frequently please at the time at which you are experiencing this issue provide us with the output of the “traceroute” command executed from your computer to your website address.
For more information on how to use “traceroute” under Windows computers please check:
In addition please provide us with the IP of the computer from which you are experiencing this problem. If you do not know your IP you can obtain it by visiting the following site: http://whatismyip.com/
Other tips which you can try are to use different browser, computer or if possible try to use a different Internet Service Provider. You may also want to contact your Internet Service Provider to make sure that they are not blocking your access or that they are not experiencing specific network connectivity issues (especially if you are located overseas in relation to our servers/datacenter)
Once we receive the requested information we will be able to investigate this issue further.
We appreciate your cooperation!
Omni Logic Solutions
Posted On: 14 Jul 2011 12:51 AM
I am facing this error message constantly, it is happening every 5 mins on
my sites.
I have attached the tracert results for you, please check and let me know.
thanks.
On Tue, Jul 12, 2011 at 12:21 AM, MochaSupport wrote:
> Hello,
>
> Unfortunately we are not able to detect this issue on our end at the
> moment. We have tested your site/account from several locations and it opens
> at the moment immediately. It is very likely that this issue was temporary.
>
> If you are experiencing this problem frequently please at the time at which
> you are experiencing this issue provide us with the output of the
> “traceroute” command executed from your computer to your website address.
>
> For more information on how to use “traceroute” under Windows computers
> please check:
>
> http://www.mediacollege.com/internet/troubleshooter/traceroute.html
>
> For more information how to use “traceroute” under Unix/Linux computers
> please check:
>
> http://linux.about.com/library/cmd/blcmdl8_traceroute.htm
>
> Fore more information how to use “traceroute” under Mac computer please
> check:
>
> http://www.more.net/technical/pingtrace.html#tracX
>
> In addition please provide us with the IP of the computer from which you
> are experiencing this problem. If you do not know your IP you can obtain it
> by visiting the following site: http://whatismyip.com/
>
> Other tips which you can try are to use different browser, computer or if
> possible try to use a different Internet Service Provider. You may also want
> to contact your Internet Service Provider to make sure that they are not
> blocking your access or that they are not experiencing specific network
> connectivity issues (especially if you are located overseas in relation to
> our servers/datacenter)
>
> Once we receive the requested information we will be able to investigate
> this issue further.
>
> We appreciate your cooperation!
>
>
>
> Ticket Details
> ===================
> Ticket ID: TWC-300330
> Department: MochaHost – Tech Support
> Priority: High
> Status: Open
>
> You can check the status of or reply to this ticket online at:
> http://www.mochasupport.com/kayako/modifications/dwk_directlogin.php?email=omnilogicsolutions@gmail.com&ticketid=954814&sessionid=a435ff688c64143ada82f7593722180f
>
>
>
Attachments tracert-noptoys.JPG (68.10 KB)
Silvester R. @ Mochahost
Posted On: 14 Jul 2011 02:18 AM
Hello,
The issue was solved.
I apologize for any inconveniences.
Have a nice day/evening.
Kind regards,
MochaHost
Omni Logic Solutions
Posted On: 15 Jul 2011 01:13 AM
Hi,
I am still facing this problem, did you check / resolve the problem or just
emailed back saying it was resolved without resolving it ?
It looks like your application is exceeding the shared server’s resources when you receive this error. The best solution is upgrading to VPS or dedicated cloud which has much better performance and stability.
To Upgrade your MochaHost account, you will first please need to fill out our Upgrade form below:
If you are upgrading to a Business Share Package (Soho, Business)
– 10% off when upgrading to Annually
– 20% off when upgrading to 2yrs/3yrs
– 2yrs/3yrs renewal with discount for life
If you are upgrading to a Business Share Package (Mocha)
– 25% off when upgrading to Annually
– 35% off when upgrading to 2yrs/3yrs
– 2yrs/3yrs renewal with discount for life
If you are upgrading to a Linux Private JVM
– 20% off when upgrading to 2yr
– 30% off when upgrading to 3yr
– 2yrs/3yrs renewal with Mocha Price Guarantee
If you are upgrading to a Windows Private JVM
– 15% off when upgrading to 2yrs/3yrs
If you are upgrading to a VPS
– 20% off when upgrading to 2yr
– 30% off when upgrading to 3yr
– 2yrs/3yrs renewal with Mocha Price Guarantee
If you are upgrading to a Cloud
– 20% off when upgrading to 1yr
– 30% off when upgrading to 2yr
– 1yrs/2yrs renewal with Mocha Price Guarantee
NOTE:
– We will not process any other requests submitted outside of our Account Upgrade Form. Account upgrades will be processed by the upgrade manager in the order they are received.
– For share hosting: We do not give credit for partial used month 7 days beyond the anniversary date.
– For VPS/Cloud: If you used more than 7 days and less than 14 days then you will get half month credit. If you used more than 14 days there is not credit for the used month
– Upgrade will not be done for suspended account until all payment is up to date.
– Make sure you provide the correct Primary e-mail and the Domain Name. If we can not verified that you are the owner of the account we will not process the request.
Have a nice day!
Kind regards,
MochaHost
Omni Logic Solutions
Posted On: 15 Jul 2011 12:24 PM
You have got to be kidding me, this application is being used by a number of
people on shared hosting servers and is working very well. I don’t
understand why you always try to blame either the application or your end
customer (like me) for what ever problems happen at MochaHost.
Upgrading my account with MochaHost is out of the question, your service is
so bad that I wouldn’t even recommend it to to my enemies or competitors. I
am only using it cause I have already paid for it and you’ll will not even
refund the balance of my subscript payment if i cancelled the account.
So instead of trying to “SELL” me an upgrade why dont you be Tech Support
and help me out here rather than trying to be a “Salesperson”.
Thanks,
Vishal
On Fri, Jul 15, 2011 at 2:07 AM, MochaSupport wrote:
> Hello.
>
> It looks like your application is exceeding the shared server’s resources
> when you receive this error. The best solution is upgrading to VPS or
> dedicated cloud which has much better performance and stability.
>
> To Upgrade your MochaHost account, you will first please need to fill out
> our Upgrade form below:
>
> http://www.mochahost.com/upgrade_form.php
>
> If you are upgrading to a Business Share Package (Soho, Business)
> – 10% off when upgrading to Annually
> – 20% off when upgrading to 2yrs/3yrs
> – 2yrs/3yrs renewal with discount for life
>
> If you are upgrading to a Business Share Package (Mocha)
> – 25% off when upgrading to Annually
> – 35% off when upgrading to 2yrs/3yrs
> – 2yrs/3yrs renewal with discount for life
>
> If you are upgrading to a Linux Private JVM
> – 20% off when upgrading to 2yr
> – 30% off when upgrading to 3yr
> – 2yrs/3yrs renewal with Mocha Price Guarantee
>
> If you are upgrading to a Windows Private JVM
> – 15% off when upgrading to 2yrs/3yrs
>
> If you are upgrading to a VPS
> – 20% off when upgrading to 2yr
> – 30% off when upgrading to 3yr
> – 2yrs/3yrs renewal with Mocha Price Guarantee
>
> If you are upgrading to a Cloud
> – 20% off when upgrading to 1yr
> – 30% off when upgrading to 2yr
> – 1yrs/2yrs renewal with Mocha Price Guarantee
>
>
> NOTE:
>
> – We will not process any other requests submitted outside of our Account
> Upgrade Form. Account upgrades will be processed by the upgrade manager in
> the order they are received.
> – For share hosting: We do not give credit for partial used month 7 days
> beyond the anniversary date.
> – For VPS/Cloud: If you used more than 7 days and less than 14 days then
> you will get half month credit. If you used more than 14 days there is not
> credit for the used month
> – Upgrade will not be done for suspended account until all payment is up to
> date.
> – Make sure you provide the correct Primary e-mail and the Domain Name. If
> we can not verified that you are the owner of the account we will not
> process the request.
>
> Have a nice day!
>
> Kind regards,
> MochaHost
>
> Ticket Details
> ===================
> Ticket ID: TWC-300330
> Department: MochaHost – Tech Support
> Priority: High
> Status: Open
>
> You can check the status of or reply to this ticket online at:
> http://www.mochasupport.com/kayako/modifications/dwk_directlogin.php?email=omnilogicsolutions@gmail.com&ticketid=954814&sessionid=a435ff688c64143ada82fasd444444759asdasd3722180f
>
>
>
Update :
Layne S. @ Mochahost
Posted On: 16 Jul 2011 08:54 AM
Hello,
Your application tries to use more than 5% of the server CPUs. You need either reduce the load or the load.
Regards!
Layne S. @ Mochahost
Posted On: 18 Jul 2011 11:03 PM
Hello,
This is an automated reply. We will be closing this ticket shortly, as the original issue looks to be resolved.
If your request requires any further assistance or you have any questions or problems related to this issue,
please update this ticket and it will be reviewed ASAP. Otherwise, we will close this ticket and archive your
original request.
I really dont understand how these applications can be taking up more than 5% of the CPU ? I have an unlimited domain / subdomain account which means I can host any number of domains / subdomains on the server. I dont think this is an issue with the applications as these are widely used by a lot of people on shared hosting.
Please fix this and get back to me asap as I am loosing money due to the servers non-performance at your end.
thanks.
Vishal
Peter D. @ MochaHost
Posted On: 19 Jul 2011 08:28 PM
Unfortunately I am unable to find any problems with your account or with the server on which you are being hosted.
If you are requiring extra resources and need better control over your sites I would recommend an upgrade to a VPS server. For more information please review http://www.mochahost.com/vps_windows.php
Omni Logic Solutions
Posted On: 20 Jul 2011 03:20 PM
MochaHost never sees any problem with their server and service, it is always
a problem with customers who pay for the service.
I really wish I had the contact info for your President / CEO / Director, I
would have escalated issues to the highest levels.
Just so you know I am not trying to do anything out of the ordinary, the
applications that I have installed are standard opensource application that
MochaHost provides as oneclick install applications.
I have told you earlier and I am telling you again, please don’t try to sell
me anything as I will not buy any service from MochaHost in my lifetime
again and wouldnt recommend Mochahost to my enemies even.
I am not sure what needs to be done here but I want my sites working, I have
PAID for this service and I want it working and resolved.
Thanks,
Vishal
On Tue, Jul 19, 2011 at 7:28 PM, MochaSupport wrote:
my dotnetpanel is giving me the following error message when i browse the databases. I have very critical applications running on my sites and databases are very important which I cannot afford to have not working.
please look into this immediately and fix the problem
thanks,
Vishal
https://ccp.my-hosting-panel.com/Default.aspx?pid=SpaceMySql5&mid=106&ctl=edit_item&ItemID=31695&SpaceID=2531&Mode=View
Logged User: omni77
Work on Behalf: omni77
Hosting Space: 2531
Stack Trace: System.Web.Services.Protocols.SoapException: Server was unable to process request. —> Unable to connect to the remote server —> No connection could be made because the target machine actively refused it 204.93.172.30:9003
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at WebsitePanel.EnterpriseServer.esDatabaseServers.GetSqlDatabase(Int32 itemId)
at WebsitePanel.Portal.SqlEditDatabase.Page_Load(Object sender, EventArgs e)
Nick D. @ MochaHost
Posted On: 03 Feb 2011 08:32 PM
Hello,
The issue was solved.
We apologize for any inconveniences.
Have a nice day/evening.
Omni Logic Solutions
Posted On: 03 Feb 2011 11:41 PM
This is not solved, I still cannot access my databases and my site http://olscrm.dynamicscrap.com is not working. It was working before and im
getting this error from the MySQL server : MySQL error: Got error -1 from
storage engine
Please check and get back to me.
thanks,
Vishal
On Thu, Feb 3, 2011 at 6:32 PM, MochaSupport wrote:
this is another error I am getting and please dont tell me this is the
application problem as it was working before troubles started at your
servers. This is a very critical application for my business and i need it
up and running.
*Fatal error*: Uncaught exception ‘Exception’ with message ‘result is not an
object’ in E:\HostingSpaces\omni77\olscrm.dynamicscrap.com\wwwroot\include\database\PearDatabase.php:789
Stack trace: #0
E:\HostingSpaces\omni77\olscrm.dynamicscrap.com\wwwroot\index.php(120):
PearDatabase->query_result(false, 0, ‘current_version’) #1 {main} thrown in
*E:\HostingSpaces\omni77\olscrm.dynamicscrap.com
\wwwroot\include\database\PearDatabase.php* on line *789
thanks.
Vishal
*
On Thu, Feb 3, 2011 at 9:41 PM, Omni Logic Solutions wrote:
> This is not solved, I still cannot access my databases and my site
> http://olscrm.dynamicscrap.com is not working. It was working before and
> im getting this error from the MySQL server : MySQL error: Got error -1 from
> storage engine
>
> Please check and get back to me.
>
> thanks,
> Vishal
>
>
> On Thu, Feb 3, 2011 at 6:32 PM, MochaSupport wrote:
>
>> Hello,
>>
>> The issue was solved.
>>
>> We apologize for any inconveniences.
>>
>> Have a nice day/evening.
>>
>> Ticket Details
>> ===================
>> Ticket ID: ZPR-713555
>> Department: MochaHost – Tech Support
>> Priority: Critical
>> Status: Open
>>
>> You can check the status of or reply to this ticket online at:
>> http://www.mochasupport.com/kayako/modifications/dwk_directlogin.php?email=omnilogicsolutions@gmail.com&ticketid=866812&sessionid=a435ff688c64143ada82f7593722180f
>>
>>
>>
>
Omni Logic Solutions
Posted On: 03 Feb 2011 11:45 PM
this is the error message when I try to access my database from the
DotNetPanel, so it is not resolved/fixed.
Page URL: https://ccp.my-hosting-panel.com/Default.aspx?pid=SpaceMySql5&mid=106&ctl=backup&ItemID=192004&SpaceID=2531
Logged
User: omni77 Work on Behalf: omni77 Hosting Space: 2531 Stack
Trace: System.Web.Services.Protocols.SoapException: Server was unable to
process request. —> Unable to connect to any of the specified MySQL hosts.
—> No connection could be made because the target machine actively refused
it 204.93.172.30:3306
at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters)
at WebsitePanel.EnterpriseServer.esDatabaseServers.GetSqlDatabase(Int32
itemId)
at WebsitePanel.Portal.SqlBackupDatabase.BindDatabase()
On Thu, Feb 3, 2011 at 9:43 PM, Omni Logic Solutions wrote:
> this is another error I am getting and please dont tell me this is the
> application problem as it was working before troubles started at your
> servers. This is a very critical application for my business and i need it
> up and running.
>
>
> *Fatal error*: Uncaught exception ‘Exception’ with message ‘result is not
> an object’ in E:\HostingSpaces\omni77\olscrm.dynamicscrap.com\wwwroot\include\database\PearDatabase.php:789
> Stack trace: #0 E:\HostingSpaces\omni77\olscrm.dynamicscrap.com\wwwroot\index.php(120):
> PearDatabase->query_result(false, 0, ‘current_version’) #1 {main} thrown in
> *E:\HostingSpaces\omni77\olscrm.dynamicscrap.com
> \wwwroot\include\database\PearDatabase.php* on line *789
>
> thanks.
> Vishal
> *
>
> On Thu, Feb 3, 2011 at 9:41 PM, Omni Logic Solutions omnilogicsolutions@gmail.com> wrote:
>
>> This is not solved, I still cannot access my databases and my site
>> http://olscrm.dynamicscrap.com is not working. It was working before and
>> im getting this error from the MySQL server : MySQL error: Got error -1 from
>> storage engine
>>
>> Please check and get back to me.
>>
>> thanks,
>> Vishal
>>
>>
>> On Thu, Feb 3, 2011 at 6:32 PM, MochaSupport wrote:
>>
>>> Hello,
>>>
>>> The issue was solved.
>>>
>>> We apologize for any inconveniences.
>>>
>>> Have a nice day/evening.
>>>
>>> Ticket Details
>>> ===================
>>> Ticket ID: ZPR-713555
>>> Department: MochaHost – Tech Support
>>> Priority: Critical
>>> Status: Open
>>>
>>> You can check the status of or reply to this ticket online at:
>>> http://www.mochasupport.com/kayako/modifications/dwk_directlogin.php?email=omnilogicsolutions@gmail.com&ticketid=866812&sessionid=a435ff688c64143ada82f7593722180f
>>>
>>>
>>>
>>
>
Omni Logic Solutions
Posted On: 04 Feb 2011 03:56 AM
When will this be fixed, its been a whole day and my sites that have
business apps are not working.
please get back to me.
Vishal
On Thu, Feb 3, 2011 at 9:45 PM, Omni Logic Solutions wrote:
> this is the error message when I try to access my database from the
> DotNetPanel, so it is not resolved/fixed.
>
> Page URL:
> https://ccp.my-hosting-panel.com/Default.aspx?pid=SpaceMySql5&mid=106&ctl=backup&ItemID=192004&SpaceID=2531 Logged
> User: omni77 Work on Behalf: omni77 Hosting Space: 2531 Stack
> Trace: System.Web.Services.Protocols.SoapException: Server was unable to
> process request. —> Unable to connect to any of the specified MySQL hosts.
> —> No connection could be made because the target machine actively refused
> it 204.93.172.30:3306
> at
> System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
> message, WebResponse response, Stream responseStream, Boolean asyncCall)
> at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
> methodName, Object[] parameters)
> at WebsitePanel.EnterpriseServer.esDatabaseServers.GetSqlDatabase(Int32
> itemId)
> at WebsitePanel.Portal.SqlBackupDatabase.BindDatabase()
>
>
>
> On Thu, Feb 3, 2011 at 9:43 PM, Omni Logic Solutions omnilogicsolutions@gmail.com> wrote:
>
>> this is another error I am getting and please dont tell me this is the
>> application problem as it was working before troubles started at your
>> servers. This is a very critical application for my business and i need it
>> up and running.
>>
>>
>> *Fatal error*: Uncaught exception ‘Exception’ with message ‘result is not
>> an object’ in E:\HostingSpaces\omni77\olscrm.dynamicscrap.com\wwwroot\include\database\PearDatabase.php:789
>> Stack trace: #0 E:\HostingSpaces\omni77\olscrm.dynamicscrap.com\wwwroot\index.php(120):
>> PearDatabase->query_result(false, 0, ‘current_version’) #1 {main} thrown in
>> *E:\HostingSpaces\omni77\olscrm.dynamicscrap.com
>> \wwwroot\include\database\PearDatabase.php* on line *789
>>
>> thanks.
>> Vishal
>> *
>>
>> On Thu, Feb 3, 2011 at 9:41 PM, Omni Logic Solutions > omnilogicsolutions@gmail.com> wrote:
>>
>>> This is not solved, I still cannot access my databases and my site
>>> http://olscrm.dynamicscrap.com is not working. It was working before and
>>> im getting this error from the MySQL server : MySQL error: Got error -1 from
>>> storage engine
>>>
>>> Please check and get back to me.
>>>
>>> thanks,
>>> Vishal
>>>
>>>
>>> On Thu, Feb 3, 2011 at 6:32 PM, MochaSupport wrote:
>>>
>>>> Hello,
>>>>
>>>> The issue was solved.
>>>>
>>>> We apologize for any inconveniences.
>>>>
>>>> Have a nice day/evening.
>>>>
>>>> Ticket Details
>>>> ===================
>>>> Ticket ID: ZPR-713555
>>>> Department: MochaHost – Tech Support
>>>> Priority: Critical
>>>> Status: Open
>>>>
>>>> You can check the status of or reply to this ticket online at:
>>>> http://www.mochasupport.com/kayako/modifications/dwk_directlogin.php?email=omnilogicsolutions@gmail.com&ticketid=866812&sessionid=a435ff688c64143ada82f7593722180f
>>>>
>>>>
>>>>
>>>
>>
>
Omni Logic Solutions
Posted On: 04 Feb 2011 11:09 AM
it has been over 12 hours that my dotnetpanel, databases and sites are not
working, please fix it. the databases are very critical for my business.
Vishal
On Fri, Feb 4, 2011 at 1:56 AM, Omni Logic Solutions wrote:
> When will this be fixed, its been a whole day and my sites that have
> business apps are not working.
>
> please get back to me.
>
> Vishal
>
>
> On Thu, Feb 3, 2011 at 9:45 PM, Omni Logic Solutions omnilogicsolutions@gmail.com> wrote:
>
>> this is the error message when I try to access my database from the
>> DotNetPanel, so it is not resolved/fixed.
>>
>> Page URL:
>> https://ccp.my-hosting-panel.com/Default.aspx?pid=SpaceMySql5&mid=106&ctl=backup&ItemID=192004&SpaceID=2531 Logged
>> User: omni77 Work on Behalf: omni77 Hosting Space: 2531 Stack
>> Trace: System.Web.Services.Protocols.SoapException: Server was unable to
>> process request. —> Unable to connect to any of the specified MySQL hosts.
>> —> No connection could be made because the target machine actively refused
>> it 204.93.172.30:3306
>> at
>> System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
>> message, WebResponse response, Stream responseStream, Boolean asyncCall)
>> at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
>> methodName, Object[] parameters)
>> at WebsitePanel.EnterpriseServer.esDatabaseServers.GetSqlDatabase(Int32
>> itemId)
>> at WebsitePanel.Portal.SqlBackupDatabase.BindDatabase()
>>
>>
>>
>> On Thu, Feb 3, 2011 at 9:43 PM, Omni Logic Solutions > omnilogicsolutions@gmail.com> wrote:
>>
>>> this is another error I am getting and please dont tell me this is the
>>> application problem as it was working before troubles started at your
>>> servers. This is a very critical application for my business and i need it
>>> up and running.
>>>
>>>
>>> *Fatal error*: Uncaught exception ‘Exception’ with message ‘result is
>>> not an object’ in E:\HostingSpaces\omni77\olscrm.dynamicscrap.com\wwwroot\include\database\PearDatabase.php:789
>>> Stack trace: #0 E:\HostingSpaces\omni77\olscrm.dynamicscrap.com\wwwroot\index.php(120):
>>> PearDatabase->query_result(false, 0, ‘current_version’) #1 {main} thrown in
>>> *E:\HostingSpaces\omni77\olscrm.dynamicscrap.com
>>> \wwwroot\include\database\PearDatabase.php* on line *789
>>>
>>> thanks.
>>> Vishal
>>> *
>>>
>>> On Thu, Feb 3, 2011 at 9:41 PM, Omni Logic Solutions >> omnilogicsolutions@gmail.com> wrote:
>>>
>>>> This is not solved, I still cannot access my databases and my site
>>>> http://olscrm.dynamicscrap.com is not working. It was working before
>>>> and im getting this error from the MySQL server : MySQL error: Got error -1
>>>> from storage engine
>>>>
>>>> Please check and get back to me.
>>>>
>>>> thanks,
>>>> Vishal
>>>>
>>>>
>>>> On Thu, Feb 3, 2011 at 6:32 PM, MochaSupport wrote:
>>>>
>>>>> Hello,
>>>>>
>>>>> The issue was solved.
>>>>>
>>>>> We apologize for any inconveniences.
>>>>>
>>>>> Have a nice day/evening.
>>>>>
>>>>> Ticket Details
>>>>> ===================
>>>>> Ticket ID: ZPR-713555
>>>>> Department: MochaHost – Tech Support
>>>>> Priority: Critical
>>>>> Status: Open
>>>>>
>>>>> You can check the status of or reply to this ticket online at:
>>>>> http://www.mochasupport.com/kayako/modifications/dwk_directlogin.php?email=omnilogicsolutions@gmail.com&ticketid=866812&sessionid=a435ff688c64143ada82f7593722180f
>>>>>
>>>>>
>>>>>
>>>>
>>>
>>
>
Fill H.@MochaHost
Posted On: 04 Feb 2011 12:47 PM
Hello.
For which database you are referring?
What is your exact database connection string?
Omni Logic Solutions
Posted On: 04 Feb 2011 01:23 PM
im refereing to mysql database : omni77_olsvtigercrm
when i try to browse the database it shows me there are 455 tables and
phpMyAdmin says “No tables found in the database”
please resolve this error, im loosing money / business.
thanks
Vishal
On Fri, Feb 4, 2011 at 10:47 AM, MochaSupport wrote:
But all innodb-depended databases are lost, if you have such you need to restore them from any local backups you have.
Omni Logic Solutions
Posted On: 05 Feb 2011 03:13 AM
This is just ridiculous, all the hard work that my consultants have put into
developing sites and installing applications is lost ?
I dont know how but I want you to restore my databases, I have paid a lot of
money to consultants who are doing work on the mysql server so please fix
it.
Vishal
On Fri, Feb 4, 2011 at 8:24 PM, MochaSupport wrote:
Hello,
we are curently working on recovering the databases but this process may take several days. We’ll update this ticket once we have more information for you.
Omni Logic Solutions
Posted On: 05 Feb 2011 03:50 PM
What is this response, I dont understand. It might take several days ? what
do you mean it may take several days ?
My business has already suffered losses because of your incompetence and
failures and now you are telling me that it may take several days to recover
the databases ?
Please recover the databases by day end today so that I can carry on my
business from tomorrow.
thanks.
Vishal
On Sat, Feb 5, 2011 at 1:45 PM, MochaSupport wrote:
We are sending your request for processing. We will update this ticket once your request has been processed and provide you with more relevant information when such is available.
We are sorry for the delay and appreciate your patience.
Have a nice day!
Omni Logic Solutions
Posted On: 08 Feb 2011 03:28 PM
How many more days is it going to take to recover the database ?
Vishal
On Sat, Feb 5, 2011 at 8:41 PM, Omni Logic Solutions wrote:
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with ‘George’
George: Welcome to MochaHost’s Live Help ! How may I help you ?
MyName: my donnetpanel is giving me error message
MyName: WebsitePanel Error Sorry, an error occurred while processing your request.
MyName: and i cannot browse any databases
MyName: it it is giving me this error
MyName: https://ccp.my-hosting-panel.com/Default.aspx?pid=SpaceMySql5&mid=106&ctl=edit_item&ItemID=31695&SpaceID=2531&Mode=View Logged User: username Work on Behalf: username Hosting Space: 2531 Stack Trace: System.Web.Services.Protocols.SoapException: Server was unable to process request. —> Unable to connect to the remote server —> No connection could be made because the target machine actively refused it 204.93.172.30:9003 at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at WebsitePanel.EnterpriseServer.esDatabaseServers.GetSqlDatabase(Int32 itemId) at WebsitePanel.Portal.SqlEditDatabase.Page_Load(Object sender, EventArgs e)
George: We are currently experiencing a temporary technical problem, our technicians are working on the problem and will get back to you ASAP. We apologize for the inconvenience and appreciate your patience!
George: We are currently experiencing a temporary technical problem, our technicians are working on the problem and will get back to you ASAP. We apologize for the inconvenience and appreciate your patience!
MyName: man, this happened last time in dec, 2010 as well and my sites have yet to be recovered
MyName: i am running a very crucial business app
MyName: which is not working
MyName: due to this error
George: I’m sorry, but I cannot assist you with this issue
George: Is there anything else I can do for you today?
MyName: i know you cannot assist me and I will have to raise a ticket
MyName: mochahost has never assisted with all the problems that were created by mochahost.
MyName: i regret the day i signed up with you’ll
Chat InformationYour chat transcript will be sent to myemailaddress@gmail.com at the end of your chat.
MyName: this is going online to all social media networks
Prove that Mochahosts “TechSupport” (MonkeyTechs) don’t read your support ticket.
Conversation
myname Rajput
Posted On: 23 Nov 2010 12:39 PM
Hi,
I have a domain called mydomainname.com and when I go to Websites and click on mydomainname.com in the DotNetPanel it gives me the following error. Please check asap and get back to me.
thanks
Page URL: https://ccp.my-hosting-panel.com/Default.aspx?pid=SpaceWebSites&mid=78&ctl=edit_item&ItemID=29075&SpaceID=2531
Logged User: omni77
Work on Behalf: omni77
Hosting Space: 2531
Stack Trace: System.Web.Services.Protocols.SoapException: Server was unable to process request. —> Client found response content type of ‘text/html’, but expected ‘text/xml’.
The request failed with the error message:
—
The page cannot be displayed because an internal server error has occurred.
–.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at WebsitePanel.EnterpriseServer.esWebServers.GetWebSite(Int32 siteItemId)
at WebsitePanel.Portal.WebSitesEditSite.BindWebSite()
A.N @ MochaHost
Posted On: 23 Nov 2010 02:15 PM
Please try once again, the issue should be fixed now.
Thank you.
Omni Logic Solutions
Posted On: 24 Nov 2010 12:34 AM
Thank you for getting back to me, when I click on the domain name
mydomainname.com under websites it takes a lot of time to open up and when i
try to add virtual directories under it I get a message “Creating virtual
directory…” and it has been 1/2 hour on this message.
please look into it and get back me.
thanks,
myname
On Tue, Nov 23, 2010 at 12:15 PM, MochaSupport wrote:
> Please try once again, the issue should be fixed now.
>
> Thank you.
>
> Ticket Details
> ===================
> Ticket ID: VWN-908268
> Department: MochaHost – Tech Support
> Priority: High
> Status: Open
>
>
>
>
F.H.@MochaHost
Posted On: 24 Nov 2010 05:06 AM
Unfortunately we are not able to detect this issue on our end at the moment. We have tested your site/account from several locations and it opens at the moment immediately. It is very likely that this issue was temporary.
This one is on of the support tickets, read for your pleasure and make yourself belive that the support department is full of “MonkeyTechs” or “MechTechs” (Mechanical Technician).
Contact me if you are thinking of going with MochaHost and I will save you from them.
Conversation
Omni Logic Solutions
Posted On: 04 Jan 2011 07:37 PM
1. When I create a sub-domain crm.dynamicscrap.com, the domain is created
and the website is also created however when I try to access it http://crm.dynamicscrap.com it doesn’t work.
2. I cannot go to DNS Settings of dynamicscrap.com domain, it is giving me
the following error message :
please check and get back to me asap.
Regards,
Vishal
Page URL: https://ccp.my-hosting-panel.com/Default.aspx?pid=SpaceDomains&mid=74&ctl=zone_records&DomainID=8984&SpaceID=2531
Logged
User: omni77 Work on Behalf: omni77 Hosting Space: 2531 Stack
Trace: System.Reflection.TargetInvocationException: Exception has been
thrown by the target of an invocation. —>
System.Web.Services.Protocols.SoapException: Server was unable to process
request. —> Generic failure
at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters)
at WebsitePanel.EnterpriseServer.esServers.GetRawDnsZoneRecords(Int32
domainId)
at WebsitePanel.Portal.ServersHelper.GetRawDnsZoneRecords(Int32 domainId)
— End of inner exception stack trace —
at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[]
arguments, SignatureStruct& sig, MethodAttributes methodAttributes,
RuntimeTypeHandle typeOwner)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags
invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean
skipVisibilityChecks)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags
invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at
System.Web.UI.WebControls.ObjectDataSourceView.InvokeMethod(ObjectDataSourceMethod
method, Boolean disposeInstance, Object& instance)
Vishal
Posted On: 04 Jan 2011 08:08 PM
I cannot go to DNS Settings for any of the domains, please check / fix asap and get back to me.
thanks,
Vishal
Silvester R. @ Mochahost
Posted On: 04 Jan 2011 11:52 PM
Hello,
we have just tried to access DNS zone for dynamicscrap.com and there is no problem at all.
Currently there is no such record created. Have you created crm.dynamicscrap.com as subdomain?
Omni Logic Solutions
Posted On: 05 Jan 2011 12:00 AM
That’s like magic cause when I access it I get the error message sent to you earlier.
I will check if it magically works for me too and get back to you.
When I try to add a subdomain crm.dynamicscrap.com I am getting the
following error and I don’t know how to resolve it
Please check and let me know.
“DNS Zone already exists on the target service. ”
thanks,
Vishal
On Tue, Jan 4, 2011 at 10:00 PM, Omni Logic Solutions wrote:
> That’s like magic cause when I access it I get the error message sent to
> you earlier.
>
> I will check if it magically works for me too and get back to you.
>
> Regards,
> Vishal Rajput
>
>
> On 2011-01-04, at 9:52 PM, “MochaSupport”
> wrote:
>
> > Hello,
> >
> > we have just tried to access DNS zone for dynamicscrap.com and there is
> no problem at all.
> >
> > Currently there is no such record created. Have you created
> crm.dynamicscrap.com as subdomain?
> >
> > Ticket Details
> > ===================
> > Ticket ID: YDW-481786
> > Department: MochaHost – Tech Support
> > Priority: High
> > Status: Open
> >
> > You can check the status of or reply to this ticket online at:
> http://www.mochasupport.com/kayako/modifications/dwk_directlogin.php?email=omnilogicsolutions@gmail.com&ticketid=848496&sessionid=a435ff688c64143ada82f7593722180f
> >
> >
>
Omni Logic Solutions
Posted On: 05 Jan 2011 03:04 AM
Hi,
I cannot access the permission for website folders from the File Manager, it
just hangs and doesn’t show anything.
Please check and get back to me.
thanks,
Vishal
On Tue, Jan 4, 2011 at 10:51 PM, Omni Logic Solutions wrote:
> When I try to add a subdomain crm.dynamicscrap.com I am getting the
> following error and I don’t know how to resolve it
>
> Please check and let me know.
>
> “DNS Zone already exists on the target service. ”
>
> thanks,
> Vishal
>
>
>
> On Tue, Jan 4, 2011 at 10:00 PM, Omni Logic Solutions omnilogicsolutions@gmail.com> wrote:
>
>> That’s like magic cause when I access it I get the error message sent to
>> you earlier.
>>
>> I will check if it magically works for me too and get back to you.
>>
>> Regards,
>> Vishal Rajput
>>
>>
>> On 2011-01-04, at 9:52 PM, “MochaSupport”
>> wrote:
>>
>> > Hello,
>> >
>> > we have just tried to access DNS zone for dynamicscrap.com and there is
>> no problem at all.
>> >
>> > Currently there is no such record created. Have you created
>> crm.dynamicscrap.com as subdomain?
>> >
>> > Ticket Details
>> > ===================
>> > Ticket ID: YDW-481786
>> > Department: MochaHost – Tech Support
>> > Priority: High
>> > Status: Open
>> >
>> > You can check the status of or reply to this ticket online at:
>> http://www.mochasupport.com/kayako/modifications/dwk_directlogin.php?email=omnilogicsolutions@gmail.com&ticketid=848496&sessionid=a435ff688c64143ada82f7593722180f
>> >
>> >
>>
>
>
Omni Logic Solutions
Posted On: 05 Jan 2011 10:31 AM
Hi When should I expect to hear back from you’ll ?
It has been over 8 hours now that I have not had a response.
none of the folders are letting me set the security if you check.
Regards,
Vishal Rajput
On 2011-01-06, at 2:36 AM, “MochaSupport” wrote:
> Hello,
> please tell us for which folder do you have these problems ?
>
>
> Ticket Details
> ===================
> Ticket ID: YDW-481786
> Department: MochaHost – Tech Support
> Priority: Urgent
> Status: Open
>
>
>
Omni Logic Solutions
Posted On: 06 Jan 2011 05:13 PM
can you please respond to this query ? i am waiting for resolution since 2
days now – over 48 hours.
Vishal
On Thu, Jan 6, 2011 at 11:06 AM, Omni Logic Solutions wrote:
> Did you even read the error message ? The folder is there in the error
> message.
>
> Anycase, try folder : olscrm.dynamicscrap.com\wwwroot\cache
>
> none of the folders are letting me set the security if you check.
>
> Regards,
> Vishal Rajput
>
>
>
> On 2011-01-06, at 2:36 AM, “MochaSupport”
> wrote:
>
> > Hello,
> > please tell us for which folder do you have these problems ?
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: YDW-481786
> > Department: MochaHost – Tech Support
> > Priority: Urgent
> > Status: Open
> >
> > You can check the status of or reply to this ticket online at:
> http://www.mochasupport.com/kayako/modifications/dwk_directlogin.php?email=omnilogicsolutions@gmail.com&ticketid=848496&sessionid=a435ff688c64143ada82f7593722180f
> >
> >
>
Omni Logic Solutions
Posted On: 07 Jan 2011 01:05 AM
It has been over 48 hours and the issues with my account have not been
resolved and tech support takes over 24 hours to respond to my ticket.
I don’t understand what kind of customer service and support is being
promised / guaranteed to customer and in reality it is really really bad.
Online Chat is of no use as they are not technical people so they always say
that the ticket has been escalated and they cant do anything more.
My sites / account went down last year end of November and there have been
problems ever since, you check the tickets under my account and figure out
the amount of pain/grief that is being caused by the tech support.
I would appreciate if someone can look into the matter and get back me.
thanks,
Vishal
———- Forwarded message ———-
From: Omni Logic Solutions
Date: Thu, Jan 6, 2011 at 3:13 PM
Subject: Re: [#YDW-481786]: DNS Setting Error & SubDomain Creation
To: “support@mochasupport.com”
can you please respond to this query ? i am waiting for resolution since 2
days now – over 48 hours.
Vishal
On Thu, Jan 6, 2011 at 11:06 AM, Omni Logic Solutions wrote:
> Did you even read the error message ? The folder is there in the error
> message.
>
> Anycase, try folder : olscrm.dynamicscrap.com\wwwroot\cache
>
> none of the folders are letting me set the security if you check.
>
> Regards,
> Vishal Rajput
>
>
>
> On 2011-01-06, at 2:36 AM, “MochaSupport”
> wrote:
>
> > Hello,
> > please tell us for which folder do you have these problems ?
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: YDW-481786
> > Department: MochaHost – Tech Support
> > Priority: Urgent
> > Status: Open
> >
> > You can check the status of or reply to this ticket online at:
> http://www.mochasupport.com/kayako/modifications/dwk_directlogin.php?email=omnilogicsolutions@gmail.com&ticketid=848496&sessionid=a435ff688c64143ada82f7593722180f
> >
> >
>
Silvester R. @ Mochahost
Posted On: 07 Jan 2011 04:40 AM
Hello,
to fix this issue we can recreate your website but you will have to upload your data again.
Please advise.
Omni Logic Solutions
Posted On: 07 Jan 2011 10:15 AM
All my sites are having the same problem since December. When is it going to be fixed ?
There have been so many problems and everytime I have been told the site will have to be re-created.
The file/folder permissions issue is happening with all the sites and every file/folder, does this mean that all the sites need to be re-created and I will have to upload all the sites again ?
If this is the case I would like you to do it as I cannot keep spending time on resolving problems that are on your machines/setup an I have spent enough time since December with your support department to resolve problems that were caused by technical failure on your server.
Please backup all my sites, re-create them and restore the files/folders and let me know when this is done and the problems are fixed.
Vishal
On 2011-01-07, at 2:40 AM, “Silvester R. @ Mochahost” wrote:
All my sites are having the same problem since December. When is it going to be fixed ?
There have been so many problems and everytime I have been told the site will have to be re-created.
The file/folder permissions issue is happening with all the sites and every file/folder, does this mean that all the sites need to be re-created and I will have to upload all the sites again ?
If this is the case I would like you to do it as I cannot keep spending time on resolving problems that are on your machines/setup an I have spent enough time since December with your support department to resolve problems that were caused by technical failure on your server.
Please backup all my sites, re-create them and restore the files/folders and let me know when this is done and the problems are fixed.
Vishal
On 2011-01-07, at 2:40 AM, “Silvester R. @ Mochahost” wrote:
We are sending your request for processing. We will update this ticket once your request has been processed and provide you with more relevant information when such is available.
We are sorry for the delay and appreciate your patience.
Have a nice day!
Fill H.@MochaHost
Posted On: 10 Jan 2011 04:25 AM
Hello.
You have been granted to use WSP 6 months ago and you haven’t transferred your data?
Omni Logic Solutions
Posted On: 10 Jan 2011 10:35 AM
I am having a problem setting file permissions in the dotnetpanel.
We are sending your request for processing. We will update this ticket once your request has been processed and provide you with more relevant information when such is available.
We are sorry for the delay and appreciate your patience.
Have a nice day!
Omni Logic Solutions
Posted On: 10 Jan 2011 05:40 PM
How many times my request is going to be sent for processing ?
I dont see it fixed, when I click on the icon to change the permissions of a
folder it brings up only the domain folders
eg : when I click on the permissions icon on the cache folder in \Home\
olscrm.dynamicscrap.com\wwwroot then it brings up only the domains only
olscrm.dynamicscrap.com and/or dynamicscrap.com.
I dont get the option to change the permissions for the Cache folder only.
please check and let me know.
If you were able to fix this now, why couldnt you do it earlier. It has been
such a long time since my ticket is open and there has been no resolution.
Vishal
On Tue, Jan 11, 2011 at 11:07 AM, MochaSupport wrote:
We are sending your request for further investigation and processing. We will update this ticket as soon as we have more feedback or solution for you.
Thank you for your patience and business,
have a great day!
C.A @ MochaHost
Posted On: 12 Jan 2011 08:19 AM
Hello,
You cannot change the permissions on per folder level. It’s for the whole domain.
Thank you
Omni Logic Solutions
Posted On: 13 Jan 2011 12:17 PM
Hi,
If you read the information in the following link from dotnetpanel, changing
file/folder permissions is possible. Changing the permissions to read/write
for the whole domain folder poses security issues.
Click the perm1.png link next to the file or folder you wish to change. File / Folder Permissions screen will open.
perm.png
Check all necessary permissions and click Set Permissions button.
The image clearly shows that it changes the permissions for the whole folder. It’s actually not a security risk as every site has permissions only over it’s own folder.
Thank you
Omni Logic Solutions
Posted On: 13 Jan 2011 12:42 PM
Now when I try to change the permission it just hangs and doesn’t show a box to set the permissions.
Please check and let me know.
Vishal
On 2011-01-13, at 10:28 AM, “MochaSupport” wrote:
> Hello,
>
> You are incorrect. Check the section in:
>
> Changing File / Folder Permissions
>
> Click the perm1.png link next to the file or folder you wish to change. File / Folder Permissions screen will open.
>
> perm.png
> Check all necessary permissions and click Set Permissions button.
>
> The image clearly shows that it changes the permissions for the whole folder. It’s actually not a security risk as every site has permissions only over it’s own folder.
>
> Thank you
>
> Ticket Details
> ===================
> Ticket ID: YDW-481786
> Department: MochaHost – Tech Support
> Priority: Urgent
> Status: Open
>
> You can check the status of or reply to this ticket online at: http://www.mochasupport.com/kayako/modifications/dwk_directlogin.php?email=omnilogicsolutions@gmail.com&ticketid=848496&sessionid=a435ff688c64143ada82f7593722180f
>
>
C.A @ MochaHost
Posted On: 13 Jan 2011 12:44 PM
Hello,
On which domain are you trying to change the permissions?
On Thu, Jan 13, 2011 at 10:49 PM, Omni Logic Solutions wrote:
> can you fix this for me please, it has been over 1 month now.
>
> Vishal
>
>
> On Thu, Jan 13, 2011 at 1:07 PM, Omni Logic Solutions omnilogicsolutions@gmail.com> wrote:
>
>> any news on this ?
>>
>>
>> On Thu, Jan 13, 2011 at 10:46 AM, Omni Logic Solutions > omnilogicsolutions@gmail.com> wrote:
>>
>>> Olscrm.dynamicscrap.com
>>>
>>> Vishal
>>>
>>>
>>> On 2011-01-13, at 10:44 AM, “MochaSupport”
>>> wrote:
>>>
>>> > Hello,
>>> >
>>> > On which domain are you trying to change the permissions?
>>> >
>>> > Thank you
>>> >
>>> > Ticket Details
>>> > ===================
>>> > Ticket ID: YDW-481786
>>> > Department: MochaHost – Tech Support
>>> > Priority: Urgent
>>> > Status: Open
>>> >
>>> > You can check the status of or reply to this ticket online at:
>>> http://www.mochasupport.com/kayako/modifications/dwk_directlogin.php?email=omnilogicsolutions@gmail.com&ticketid=848496&sessionid=a435ff688c64143ada82f7593722180f
>>> >
>>> >
>>>
>>
>>
>
Nick D. @ MochaHost
Posted On: 14 Jan 2011 01:49 PM
Hello,
We are sending your request for processing. We will update this ticket once your request has been processed and provide you with more relevant information when such is available.
We are sorry for the delay and appreciate your patience.
Ticket Opened : 17 Jan 2011 02:48 AM
Autogenerated Response Received immediately.
1st Response from “Tech Support” : 17 Jan 2011 12:39 PM
2nd Response from “Tech Support” : 18 Jan 2011 06:43 AM
I will update this Post when I get another response.
Details :
Ticket ID: UJV-1xxxx0 Subject: How to Change PHP.INI
Department: MochaHost – Tech Support
Priority: High
Status: Open
My questions was “How do I change the PHP.INI file as I wanted to extend the Timeout Settings, since they claim to give customers editable access to PHP.INI.
—-
Ticket Details
Ticket ID:
UJV-1xxxx0
Department:
MochaHost – Tech Support
Status:
Open
Priority:
Critical
Created On:
17 Jan 2011 02:48 AM
Last Update:
21 Jan 2011 09:52 PM
Top of Form
Edit Properties
Status:
OpenClosed
Priority:
LowMediumHighUrgentEmergencyCritical
Bottom of Form
Top of Form
Bottom of Form
Conversation
Myname
Posted On: 17 Jan 2011 02:48 AM
Hi,
I need to make a change to PHP.INI how can I do that, I am using DotNetPanel.
Thanks,
Myname
Silvester R. @ Mochahost
Posted On: 17 Jan 2011 12:39 PM
Hello,
what are the exact changes that you need to make?
Omni Logic Solutions
Posted On: 17 Jan 2011 01:06 PM
I want to change the timeout settings from 30 seconds to 60 or 90 seconds.
Why is it taking time to respond from your side to an urgent ticket ?
Regards,
Myname Rajput
On 2011-01-17, at 10:39 AM, “MochaSupport” wrote:
> Hello,
>
> what are the exact changes that you need to make?
>
>
>
> Ticket Details
> ===================
> Ticket ID: UJV-1xxxx0
> Department: MochaHost – Tech Support
> Priority: High
> Status: Open
>
>
>
Fill H.@MochaHost
Posted On: 18 Jan 2011 06:43 AM
Hello.
For which site you are referring and which variable exactly?
Unfortunately we could not increase this variable on shared hosting environment, because it will impact other users on the server. If you wish full control over your environment you may consider an upgrade to VPS or Cloud service.
Omni Logic Solutions
Posted On: 20 Jan 2011 09:45 PM
On the website you say it can be modified and now you are saying it can’t.
Do you think I am insane to get another service from you, I am already having tons of problems with MochaHost on this plan and the tech support that you are providing is really bad.
I would not in my dream get another service from MochHost nor recommend it to anyone.
Myname
On 2011-01-20, at 4:19 AM, “MochaSupport” wrote:
> Hello,
>
> Unfortunately we could not increase this variable on shared hosting environment, because it will impact other users on the server. If you wish full control over your environment you may consider an upgrade to VPS or Cloud service.
>
> Ticket Details
> ===================
> Ticket ID: UJV-1xxxx0
> Department: MochaHost – Tech Support
> Priority: Critical
> Status: Open
>
>
>
Fill H.@MochaHost
Posted On: 21 Jan 2011 08:26 AM
Hello.
I have set max_execution_time to 60s for your site.
Omni Logic Solutions
Posted On: 21 Jan 2011 11:06 AM
Can you send me the PHP Info so I can see that this has been done.
You said earlier that this can’t be done and bow you are saying you have done it so I don’t know what to believe.
Myname Rajput
On 2011-01-21, at 6:26 AM, “MochaSupport” wrote:
> Hello.
>
> I have set max_execution_time to 60s for your site.
>
> Ticket Details
> ===================
> Ticket ID: UJV-1xxxx0
> Department: MochaHost – Tech Support
> Priority: Critical
> Status: Open
>
>
>
Layne S. @ Mochahost
Posted On: 21 Jan 2011 09:52 PM
Hello,
You generate PHP info yourself by uploading the script on the server.
Here is one of the support ticket that is open with MochaHost and I will update this post when they respond.
Tickect Opened on : 17 Jan 2011 02:05 PM Time Now : 17th Jan, 2011 08:25 PM – No Response to the support ticket yet
Automated Response received Immediately.
Then I logged onto “Live Chat” on the website at about 4:26pm as you can see below, which is just Sales not Support so please dont be fooled when they tell you it is support. They are just sales people who have not access or ability to resolve your problems. Below is the Chat Transcript for your reference:
General Info
Chat start time
Jan 17, 2011 4:26:06 PM EST
Chat end time
Jan 17, 2011 4:41:22 PM EST
Duration (actual chatting time)
00:15:15
Operator
Jack
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with ‘Jack’
Jack: Welcome to MochaHost’s Live Help ! How may I help you ?
Vishal: my sites are not working
Vishal:dynamicsondemand.ca
Jack: Please wait while I investigate this issue for you…
Jack: Have you already opened a ticket outlining this issue? Please let me know the ticket ID, so that I can expedite the processing of your request.
Vishal: i have but i dont hear back from support for 24 hours
Vishal: it takes support atleast 12 to 24 hours to respond to my tickets
Jack: What is your ticket ID?
Vishal: and i need the sites running asap
Jack: We have 3 hours average support response time on most of the technical support questions or issues related to your account. Please note that more complicated issues which require further investigation by our Level 2 support may require extra time for investigation and troubleshooting.
Vishal: well i have had a terrible experience with tech support since last year december
Vishal: and they dont respond to tickets in time
Vishal: please dont tell me the 2 hours response time
Vishal: since it is not true
Jack: It is true, just in the moment we have a lot of tickets. But our support team is working
Vishal: really now – how many ticket numbers do you want me to give you that will prove what i am saying ?
Jack: Do you have opened ticket ?
Vishal: anyway – i am not here to argue with you i want to get my problem fixed…\
Jack: One ticket is enough
Vishal: ya – reality is something else
Jack: But I am not able to solve your issue, you should write to our tech dept thru ticket
Vishal: ive paid all my dues on time and i am not getting any support
Jack: Have you opened a ticket ?
Vishal: EMZ-503773
Vishal: here
Vishal: this was opened sometime ago
Vishal: and i want my sites running asap as they are all down
Jack: It is opened since an hour
Vishal: it is an “Emergency” status
Jack: So please be patient
Vishal: i know my friend
Jack: and wait for an answer
Jack: also
Vishal: there is another one if you want to check for something else
Jack: please do not update your ticket multiple times, on every update the support system put it on the end of queue
Jack: You should know that
Vishal: here you are :
Vishal: please check this ticket and see how my time was taken to respond : UJV-107050
Vishal: so id dont believe you when you tell me its a 3 hours response time
Jack: Is there anything else I can do for you today?
Vishal: this is the best ticket ever : YDW-481786
Vishal: and I am posting this one to the net
Vishal: to show how nice and excellent and knowledgeable the tech support at mocha host is 🙂
Vishal: no there is nothing more you can help me with
Jack: It was pleasure serving you. Please do not hesitate to contact us if you have any further questions. Have a good day/night !
Vishal: see yaaaa
info: Your chat transcript will be sent to vrajput77@gmail.com at the end of your chat.
Vishal: im keep the transcript of this chat as well
Vishal: so people can see how the live support is 🙂
Vishal: bye now
Support Ticket Responses from TechMonkeys at MochaHost
Ticket Details
Ticket ID:
EMZ-5xxxx3
Department:
MochaHost – Tech Support
Status:
Open
Priority:
Emergency
Created On:
17 Jan 2011 02:05 PM
Last Update:
21 Jan 2011 09:52 PM
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Status:
OpenClosed
Priority:
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Conversation
Myname
Posted On: 17 Jan 2011 02:05 PM
Hi,
My sites on DotNetPanel are not working or working very slow, please check and get back to me.
Please check your SQL connections string for this issue.
Myname
Posted On: 18 Jan 2011 03:59 PM
There is no SQL connection, it is plain wordpress website with MySQL database which was working and magically stopped working.
thanks,
Myname
Silvester R. @ Mochahost
Posted On: 19 Jan 2011 08:20 AM
Hello,
please check your permissions for this domain using File manager.
Thank you.
Myname
Posted On: 19 Jan 2011 11:58 AM
I cant check the permissions as the file manager just hangs and doesnt work, please check the permissions and fix the problems to make this site work.
Layne S. @ Mochahost
Posted On: 20 Jan 2011 06:30 AM
Hello,
Plase try again. Now it should work.
Thank you!
Omni Logic Solutions
Posted On: 20 Jan 2011 09:42 PM
It’s not working.
Myname
On 2011-01-20, at 4:30 AM, “MochaSupport” wrote:
> Hello,
>
> Plase try again. Now it should work.
>
> Thank you!
>
>
> Ticket Details
> ===================
> Ticket ID: EMZ-5xxxx3
> Department: MochaHost – Tech Support
> Priority: Emergency
> Status: Open
>
>
>
Nick D. @ MochaHost
Posted On: 21 Jan 2011 10:35 AM
Hello,
Please recreate this web site and re upload your web content.
Thank you.
Omni Logic Solutions
Posted On: 21 Jan 2011 11:01 AM
Hey,
Ever since the hardware failure at your end none of my sites have worked the way they used to.
I have spent tons of unpaid time with your support department trying to clean up your mess.
Please do what needs to be done and make my sites work.
Myname Rajput
On 2011-01-21, at 8:35 AM, “MochaSupport” wrote:
> Hello,
>
> Please recreate this web site and re upload your web content.
>
> Thank you.
>
> Ticket Details
> ===================
> Ticket ID: EMZ-5xxxx3
> Department: MochaHost – Tech Support
> Priority: Emergency
> Status: Open
>
> You can check the status of or reply to this ticket online at: >
>
Layne S. @ Mochahost
Posted On: 21 Jan 2011 09:52 PM
Hello,
I am very sorry for the inconvenience I just want to make sure, that I understand your request correctly, so that we can provide you with a better service.
Can you please, describe in more details the problem, which you are experiencing, so that way we can look into this issue right away and provide you with the proper solution. If you also have another ticket outlining this problem, please let us know the ticket ID, so that we can expedite the processing of your request.
I am so excited to have this blog, know that atleast I can save some people from the grief, agony and pain that has been caused by MochaHost eversince I become a subscriber.
I have no hopes of getting my money back but would like to save some people from wasting their time and money with this pathetic hosting service provider.
It all started with HostDepartment, I was a customer of theirs on a No Limit Developer plan which was pretty good I had some issues with them too but they managed to resolve them in time overall not a bad provider. However I needed ASP.NET 3.5 / 4.0 which HostDepartment was not offering on their “No Limit Developer” plan and they asked me to switch to another plan which had limitations that I didnt like so I went looking for another provider.
Well, since my sites are my business I went and did my research and shortlisted 2 providers one was IXWebshosting & the other was our very own “MochaHost”. Even though they didnt offer Static IP addresses like IXWebhosting does I chose to go with them.
This is how it all Started……keep watching im going to put some really hillarious stuff out here for you.
tracert-noptoys.JPG
Why Not MochaHost 