MochaHost Support Ticket : UJV-1xxxx0

Ticket Opened : 17 Jan 2011 02:48 AM
Autogenerated Response Received immediately.
1st Response from “Tech Support” : 17 Jan 2011 12:39 PM
2nd Response from “Tech Support” : 18 Jan 2011 06:43 AM

I will update this Post when I get another response.

Details : 
       Ticket ID: UJV-1xxxx0
       Subject: How to Change PHP.INI
       Department: MochaHost  – Tech Support
       Priority: High
       Status: Open

My questions was “How do I change the PHP.INI file as I wanted to extend the Timeout Settings, since they claim to give customers editable access to PHP.INI.

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Ticket Details

Ticket ID:	UJV-1xxxx0	Department:	MochaHost – Tech Support
Status:	Open	Priority:	Critical
Created On:	17 Jan 2011 02:48 AM	Last Update:	21 Jan 2011 09:52 PM

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	Conversation
Myname
Posted On: 17 Jan 2011 02:48 AM Hi, I need to make a change to PHP.INI how can I do that, I am using DotNetPanel. Thanks, Myname
Silvester R. @ Mochahost
Posted On: 17 Jan 2011 12:39 PM Hello, what are the exact changes that you need to make?
Omni Logic Solutions
Posted On: 17 Jan 2011 01:06 PM I want to change the timeout settings from 30 seconds to 60 or 90 seconds. Why is it taking time to respond from your side to an urgent ticket ? Regards, Myname Rajput On 2011-01-17, at 10:39 AM, “MochaSupport” wrote: > Hello, > > what are the exact changes that you need to make? > > > > Ticket Details > =================== > Ticket ID: UJV-1xxxx0 > Department: MochaHost – Tech Support > Priority: High > Status: Open > > >
Fill H.@MochaHost
Posted On: 18 Jan 2011 06:43 AM Hello. For which site you are referring and which variable exactly?
Myname
Posted On: 18 Jan 2011 10:13 AM the site is http://olscrm.mysitename.com and the variable is max_execution_time Thanks, Myname
Myname
Posted On: 19 Jan 2011 11:37 AM I am facing timeout issues with my site and you haven’t responded in 12 hours, is this the service / support guarantee ? http://olscrm.mysitename.com please get back to me.
Layne S. @ Mochahost
Posted On: 20 Jan 2011 06:19 AM Hello, Unfortunately we could not increase this variable on shared hosting environment, because it will impact other users on the server. If you wish full control over your environment you may consider an upgrade to VPS or Cloud service.
Omni Logic Solutions
Posted On: 20 Jan 2011 09:45 PM On the website you say it can be modified and now you are saying it can’t. Do you think I am insane to get another service from you, I am already having tons of problems with MochaHost on this plan and the tech support that you are providing is really bad. I would not in my dream get another service from MochHost nor recommend it to anyone. Myname On 2011-01-20, at 4:19 AM, “MochaSupport” wrote: > Hello, > > Unfortunately we could not increase this variable on shared hosting environment, because it will impact other users on the server. If you wish full control over your environment you may consider an upgrade to VPS or Cloud service. > > Ticket Details > =================== > Ticket ID: UJV-1xxxx0 > Department: MochaHost – Tech Support > Priority: Critical > Status: Open > > >
Fill H.@MochaHost
Posted On: 21 Jan 2011 08:26 AM Hello. I have set max_execution_time to 60s for your site.
Omni Logic Solutions
Posted On: 21 Jan 2011 11:06 AM Can you send me the PHP Info so I can see that this has been done. You said earlier that this can’t be done and bow you are saying you have done it so I don’t know what to believe. Myname Rajput On 2011-01-21, at 6:26 AM, “MochaSupport” wrote: > Hello. > > I have set max_execution_time to 60s for your site. > > Ticket Details > =================== > Ticket ID: UJV-1xxxx0 > Department: MochaHost – Tech Support > Priority: Critical > Status: Open > > >
Layne S. @ Mochahost
Posted On: 21 Jan 2011 09:52 PM Hello, You generate PHP info yourself by uploading the script on the server. Thank you!

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